Cauldron Mug

For Digital Products:

All digital downloadable products are non-refundable, so please consider this before making your purchase. Once you have made your purchase your digital products will be delivered via email and a link will also be presented at the end of your transaction.

For The Coven Membership:

Once you have purchased the coven membership monthly subscription you will receive instructions to join the Private Facebook group. You may cancel your coven membership at any point but please note that any payments that have been made are non-refundable so please cancel as soon as possible before your next payment is taken.

For Physical Products:

Your order is being shipped from Surrey, UK. Please note that potential delays could be due to public holidays or postage strikes. We are not responsible for delays in transit.

UK SHIPPING

2-3 days dispatch time.

Royal Mail 48 Tracked shipping available - Please note although Royal Mail aims to deliver within these time frames, they make no guarantees. If you haven't received your order within 10 working days, please contact us.

US SHIPPING

2-3 days dispatch time.

Royal Mail International Tracked Shipping - Delivery aim - 5-7 Working Days. Please note although Royal Mail aims to deliver within these time frames, they make no guarantees.

Please Note: Customs charges (import duties/taxes/clearance fees) are NOT included in your order and will be payable upon delivery by the recipient.

Some items may be excluded from International shipping such as large gift boxes, ceramics and crystals. Herbal Teas, Candles & Wax Melts are all included in US Shipping.

FURTHER INTERNATIONAL SHIPPING

We are currently only shipping to the UK and US.

If your order is taking longer than the estimated time, please double check the submitted address, check your local post office, and finally, contact us with your inquiry - hello@lunarandwild.com

RETURNS AND REFUNDS

If an item arrived damaged in transit, you are eligible for a free replacement or a 5% refund of item cost. Please email a photo of the damage to the item and the packaging and your order number to hello@lunarandwild.com

CHANGE OF MIND RETURNS

If you’ve changed your mind and you’d like a refund, you have 28 days to return the item unused and in the same condition as you received it.

You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.

Once your return has been received, you will be notified by email. You will also be notified of the approval or rejection of your refund.

If your return has been approved then your refund will be processed to the card that you initially paid with.

For any questions or concerns contact us at hello@lunarandwild.com

Thank you!

The information on this website is for guidance only. No medical claims are made for the ritual candles, wax melts, crystals or any other products or services and the information and services given are not intended to act as a substitute for medical treatment. Furthermore, the purchasing of any products or services does not guarantee that you will achieve your desired outcome. All products and services are to enhance your meditation and ritual experience only and do not imply a cure to any illness or a solution to any problems. If you have any doubts about the use of crystals, a qualified crystal healing or holistic practioner should be consulted. Whilst the products and membership services sold here can be therapeutic they are not a replacement to the help given by qualified therapists, councillors or psychiatrists.